Zendesk Marketplace Apps

Better ticket management,
built for Zendesk

Focused apps that help support teams resolve more tickets, faster

Most Popular

Our flagship apps

Two apps that together cover the most common ticket management challenges in Zendesk.

Routing
Most Popular

Distribute tickets equally with round robin and pull assignment

Ticket Queue
#1042 Login not working
#1043 Billing question
#1044 Feature request
Auto-distributed
Agent Inboxes
A Alex 1 ticket
S Sam 1 ticket
J Jordan 1 ticket
Round robin distribution
Pull-based self-assignment
Works with existing Zendesk views
Learn more →
Auto Merge
Top Rated

Automatically merge duplicate tickets from the same requester

Before — 3 duplicate tickets
#2011 from: sarah@example.com Can't log in
#2012 from: sarah@example.com Login broken?
#2013 from: sarah@example.com Access issue
Auto Merge detects duplicates
After — 1 clean ticket
#2011 Can't log in to my account 3 merged
Automatic duplicate detection
Requester-based matching
No agent action required
Learn more →
What customers say

Loved by support teams

“
Routing

“Absolutely amazing, it helps control our ticket volumes as well as distribute tickets equally to all our agents.”

J
Juan Espinosa
Zendesk Administrator
“
Auto Merge

“Auto Merge is truly the BEST THING EVER, it is simple, easy to set up and extremely powerful. It’s given us back so much time. We created a view to just watch all our merges and we can see tickets being answered more quickly and efficiently.”

B
Barbara
Head of Customer Success
“
Routing

“LOVE Playlist! Empowering agents to request more tickets rather than assigning them manually is a gamechanger. Different agents can request tickets from different views based on different rules…”

P
Paul Beirne
Head of CX

Ready to improve the way your team handles tickets?

All Playlist apps are available on the Zendesk Marketplace. Free trials available.